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Support Plan

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why choosing topone Why choosing us?

Support Plan Plan A Plan B Plan C Plan D Plan E Remark
Immediate Support
Telephone Support Unlimited Unlimited Unlimited Unlimited Unlimited
Remote Support Unlimited Unlimited Unlimited Unlimited Unlimited Through the remote support, over 70% of problems can be solved rapidly. Learn more about remote support
On-site support TBC TBC TBC TBC TBC  
PCs or notebooks
Servers 
Value-added services
Support record ✔ ✔ ✔ ✔ ✔ Customers can check their supporting records online. Learn more about Customers can check their supporting records online. Learn more about support record
Hardware and software inventory management Yearly Yearly Half-yearly Half-yearly Quarter-yearly Annual checking of hardware and software inventory and update management report. Learn more about hardware and software inventorycs.topone.hk
Backup monitoring service ✔ ✔ ✔ ✔ ✔ Learn more about backup monitoring service
Hardware on Loan ✔ ✔ ✔ ✔ ✔ Learn more about hardware on loan
PC Health monitoring service ✔ ✔ ✔ ✔ ✔ Learn more about PC health monitoring service
Cloud remote backup storage
Allow data restoration if serious physical damage of servers occur.
Email account
Email account storage
Using Microsoft or Google e-mail system.
Monthly fee
HK$1,500
HK$2,500
HK$3,500
HK$4,500
HK$5,500
1-year contract with 3-month trial period

# Preferential Package Support Plan starts from HK$1,500
# Suitable for one support site only. If you need support for more than one site, please contact us.